Shipping Policy

• Shajaara takes great care in delivering your products to you, and we partner only with reputed national couriers. Shipping within india is free
• Our courier partners will be able to deliver the shipment to you as soon as possible. Working days exclude public holidays, Sundays, Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions, strikes & any other restrictions subjected to government directives
• Address change won’t be accepted once the order is placed.
• As soon as your package ships, we will email you your package tracking information.

Return Policy

• In the unlikely event that your merchandise arrives damaged or wrong you should email us a photo of the damaged product within 48 hours of receiving your order
• PRODUCTS ARE EXCHANGED OR RETURNED ONLY IF THEY ARE DAMAGED OR DIFFERENT FROM THE ORDER PLACED.
• You can initiate the returns by logging into your Brand Account, raising the return request
• Log into your account.
  1. Go to My orders
  2. Click on “Return” against the item you wish to return.
  3. Fill in the details and raise a return request by clicking on submit button.
  4. You will receive a confirmation for the return initiated.
  5. Once your return has been authorized, we’d be happy to process your refund. You can choose to receive the refund in the form of online store credit in case it’s a prepaid order. However, if you’d like to receive the amount back to the same payment mode that you used to place this order, we will initiate the refund after we receive the item and it has gone through the necessary quality checks.
• We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to the SHAJAARA Customer care team at WELCOME@SHAJAARA.COM